Order Processing, Shipping, & Return Policy

Order Processing and Shipping Times:
Orders are typically processed within 24-48 hours during regular business hours (Monday through Friday, 9:00 AM – 5:00 PM, excluding major holidays). Orders placed after business hours or on weekends will begin processing the following business day. Shipping timelines will vary depending on the method selected at checkout and product availability.  A request can be made for expedited processing.  Expedited request may incur an additional fee for internal processing and also any additional fees associated with the shipping company. 

Shipping Methods and Costs:
We offer a variety of shipping methods, including but not limited to Ground, 2nd Day Air, 3 Day Select, and Next Day Air. International shipping options may include Standard, Worldwide Expedited, and Worldwide Express. Shipping estimates will be provided at the time of order placement, and all shipping costs will be added to the order invoice. Customers are responsible for selecting their preferred shipping method during checkout.  We use Fedex, UPS, DHL, USPS, and may opt to use other courier services which will be disclosed upon request.

Shipping Cost Adjustments:
Shipping estimates provided at the time of order are subject to change. In the event of a discrepancy between the estimated shipping cost and the actual shipping charge, customers acknowledge and accept that adjustments may be made. These adjustments may result in additional billing charges. Such discrepancies can occur due to factors identified by the shipping carrier after the item has shipped or upon release to the recipient.

Customers will be notified of any shipping cost adjustments, and the additional charges will be added to the final invoice. By placing an order, the customer agrees to these potential billing adjustments.

International Shipments:
For international orders, the customer is responsible for all applicable duties, taxes, and fees associated with the shipment. A signed letter confirming responsibility for these fees may be required prior to the release of the shipment.

Lost or Damaged Shipments:
Risk of loss and title for products purchased from us pass to the customer upon delivery to the shipping carrier. Any claims for damaged or lost shipments must be filed directly with the carrier. We are not responsible for packages that are lost, damaged, or delayed in transit.  We do, however, offer assistance with filing applicable shipping claims and follow protocols as outlined with the shipping company.  For example, if a package or item is damaged, photos of the original packaging in the condition it was received must be furnished with all claims.  If you notice damage to a package, we strongly recommend you photo the package and notify us and the shipper immediately. 

Shipment Tracking:
Tracking information will be provided once the order has been shipped. Customers can monitor their shipment’s progress via the shipping carrier’s website using the provided tracking number.

Refusal of Delivery:
If a shipment is refused by the recipient, the customer will be responsible for any return shipping fees incurred. In such cases, the original shipping cost is non-refundable, and any additional return shipping fees will be deducted from the refund amount.

Return Policy for New Items:

An RMA will be required for pre-approved returns.  The standard return policies for new technology products can vary by manufacturer and we aim to follow standard practices as set forth by the manufacturer of an item.  Such return policies will first be governed by manufacturers US entity/standards.  International circumstances may require additional review for pre-approval of return.  Review does not warrant any consent that the return will be approved.  Here is a general overview of standard return policies for new technology products:

1. Return Window:

• Standard Return Period: As offered by manufacturer from the date of purchase or delivery.  We will refer to the manufacturer of record and get the manufacturer’s approval prior to issuing a RMA for a return should the return policy not be disclosed on the manufacturers site.
• Extended Return Periods: Some manufacturers offer extended return periods during holidays or special promotions.

2. Condition of Product:

• Unopened and Unused: The product must generally be in new, unopened condition with all original packaging and accessories.
• Open Box Returns: If the product is opened but unused, some manufacturers may accept returns with a restocking fee (typically 10-20%).
• Used Products: Returns for used products are often not accepted unless the item is defective.

3. Proof of Purchase:

• A valid proof of purchase, such as a receipt or order confirmation, is typically required.

4. Defective or DOA (Dead on Arrival):

• If the product is defective or DOA, most manufacturers offer a replacement or repair at no additional cost.
• The return period for DOA products may extend beyond the standard return period, usually up to 60 days.

5. Non-Returnable Items:

• Software, digital downloads, consumables (like ink or batteries), and customized products are often non-returnable.
• Some manufacturers do not accept returns for opened items like headphones or wearables due to hygiene reasons.

6. Restocking Fees:

• A restocking fee (typically 10-25%) may apply to non-defective returns, especially for opened products.
• Restocking fees are waived in cases of shipping errors or defective items.

7. Shipping Costs:

• Return shipping costs are often the responsibility of the customer unless the item is defective or a shipping error occurred.
• Some manufacturers provide prepaid return labels for defective or incorrect items.

8. Exchanges and Store Credit:

• Some manufacturers allow exchanges for similar items. Others may offer store credit instead of a refund.

9. International Returns:

• International return policies vary, and customers are often responsible for duties, taxes, and return shipping costs.

Examples of Manufacturer Policies (Please note these policies can be changed at any time by referenced manufacturer):

• Apple: 14-day return window; restocking fees waived for unopened products.
• Dell: 30-day return policy; restocking fees apply for opened items.
• Sony: 30-day return period; restocking fees apply to open-box products.

Used Items, Warranty, & Return

All used items include a standard 30 days warranty unless otherwise noted in writing on invoices and bill of sale.   Warranty returns will be issued a RMA for warranty repairs.  We do not provide a loaner on warranty returns.  We treat all warranty repairs with the utmost priority attention.  If we have a solution available to assist with the related downtime of your warranty repair, we will notify you.  We retain the right, and without limit, to refuse demand for loaners due to availability. 

Contact Information:
For any questions regarding our shipping policy, or to inquire about a specific order, please contact our shipping department at contact@mediatechnologysaas.com.